{"id":394,"date":"2021-11-04T01:03:08","date_gmt":"2021-11-04T01:03:08","guid":{"rendered":"https:\/\/bandittracker.com\/?p=394"},"modified":"2021-11-13T13:30:03","modified_gmt":"2021-11-13T13:30:03","slug":"seller-protection-with-tracking-or-signature-confirmation","status":"publish","type":"post","link":"https:\/\/bandittracker.com\/seller-protection-with-tracking-or-signature-confirmation\/","title":{"rendered":"Seller Protection With Tracking Or Signature Confirmation"},"content":{"rendered":"\n<p>This article covers two methods of protection for sellers on online marketplaces such as eBay.<\/p>\n\n\n\n<p>The first method is with tracking numbers. The second method is delivery with signature confirmation. We\u2019ll cover the differences in protection and what to do when you\u2019re faced with a claim.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_64 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6611681099f17\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6611681099f17\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/bandittracker.com\/seller-protection-with-tracking-or-signature-confirmation\/#Tracking_Numbers\" title=\"Tracking Numbers\">Tracking Numbers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/bandittracker.com\/seller-protection-with-tracking-or-signature-confirmation\/#PayPal_Signature_Confirmation\" title=\"PayPal Signature Confirmation\">PayPal Signature Confirmation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/bandittracker.com\/seller-protection-with-tracking-or-signature-confirmation\/#What_Happens_If_Youre_Not_Using_PayPal\" title=\"What Happens If You\u2019re Not Using PayPal\">What Happens If You\u2019re Not Using PayPal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/bandittracker.com\/seller-protection-with-tracking-or-signature-confirmation\/#Be_Sure_To_Report_All_Issues_With_Signature_Confirmation\" title=\"Be Sure To Report All Issues With Signature Confirmation\">Be Sure To Report All Issues With Signature Confirmation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/bandittracker.com\/seller-protection-with-tracking-or-signature-confirmation\/#Tips_For_Dealing_With_Claims\" title=\"Tips For Dealing With Claims\">Tips For Dealing With Claims<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/bandittracker.com\/seller-protection-with-tracking-or-signature-confirmation\/#Related_Articles\" title=\"Related Articles\">Related Articles<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tracking_Numbers\"><\/span>Tracking Numbers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>With tracked delivery, the postal service provides a tracking number that shows the progress of the item.<\/p>\n\n\n\n<p>Usually, the postal service will have a website area that allows you to enter the tracking details and view the status of the item.<\/p>\n\n\n\n<p>This could be at Sorting Office A, in transit to Depot B, or what you want to see most: \u201cDelivered\u201d.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Tracking doesn\u2019t mean the buyer received the item<\/h3>\n\n\n\n<p>It\u2019s important to realize that \u201cDelivered\u201d isn\u2019t a guarantee that the item has been placed into the grateful hands of the buyer.<\/p>\n\n\n\n<p>Many people report issues with delivery by some postal services. Sometimes the item is chucked onto the porch. Or it may have been handed to a helpful neighbor.<\/p>\n\n\n\n<p>In either case, the postal worker dutifully records the item as delivered.<\/p>\n\n\n\n<p>The well-meaning buyer may well fall victim to items disappearing from their porch.<\/p>\n\n\n\n<p>Alternatively, the helpful neighbor could take off on vacation that day. They\u2019ve forgotten all about that package they put into their closet.<\/p>\n\n\n\n<p>In other words, \u201c<em>Tracked Delivery<\/em>\u201d may not mean \u201c<em>Signed For By the Buyer<\/em>.\u201d However, this may not matter to you.<\/p>\n\n\n\n<p>What you want to know is will you be protected from having to refund the buyer (or resend the item).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Will PayPal cover the issues?<\/h3>\n\n\n\n<p>As of this time of writing, if the item was paid for with PayPal and meets certain other requirements then you have \u201cseller protection\u201d if the item was sent with \u201cTracked Delivery\u201d.<\/p>\n\n\n\n<p>In the event of the buyer claiming they did not receive the item, you should not be required to refund the money. One of those requirements is the value of the goods. <\/p>\n\n\n\n<p>This threshold changes, so be sure to check what cover you have by going online to eBay or PayPal\u2019s help center.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"PayPal_Signature_Confirmation\"><\/span>PayPal Signature Confirmation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If you\u2019re using PayPal, you can avail of&nbsp;one more level of protection: Signature Confirmation.<\/p>\n\n\n\n<p>This is necessary for seller protection if the value of your goods is over a certain amount. You should check the latest thresholds on the <a href=\"https:\/\/www.paypal.com\/dm\/webapps\/mpp\/security\/seller-protection\" target=\"_blank\" rel=\"noreferrer noopener\">PayPal website<\/a>.<\/p>\n\n\n\n<p>It\u2019s important to know that for high-value goods, then solely using tracking numbers won\u2019t be enough for protection.<\/p>\n\n\n\n<p>Signature confirmation gives both tracking details and an additional level of proof of a signature that the goods have been received.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Disadvantages of signature confirmation<\/h3>\n\n\n\n<p>The downside to the seller is that this will usually be the most expensive method of posting.<\/p>\n\n\n\n<p>It is also the most onerous and annoying method for the Buyer. They are either hanging around waiting for the goods, or they have to schlep to some postal depot at the far side of town.<\/p>\n\n\n\n<p>Many sellers avoid \u201closing\u201d buyers by avoiding this layer of protection. This is your judgment call on the risk of loss due to an Item Not Received claim by the buyer.<\/p>\n\n\n\n<p>So is \u201cSigned for Delivery\u201d the absolute and final guarantee that a Buyer won&#8217;t\u2019 try to claim a refund due to Item Not Received? Unfortunately not.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Problems with signature confirmation<\/h3>\n\n\n\n<p>Think of the last time you \u201csigned\u201d for a delivery using the scanner handed out by the delivery person.<\/p>\n\n\n\n<p>You tucked the item under your arm while balancing the hand-held scanning device against the side of the delivery van. You scratched awkwardly with a stylus pen a few scrawls that bear some semblance of your name.<\/p>\n\n\n\n<p>Some sellers are experiencing buyers who simply claim that they didn\u2019t provide a signature and they don\u2019t recognize the version the postal service has recorded.<\/p>\n\n\n\n<p>Here is one case recounted by a frustrated seller on a forum:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201c<em>The item was duly posted off the next working day via [company name removed] with tracking to the buyer\u2019s business premises. The buyer later informs me he has not received although the tracking details give an exact time of delivery.<\/em><\/p><p><em>However, the buyer claims he does not recognize the signature provided. [Postal company] are adamant the item was correctly delivered and thus refuse to accept a \u2018lost or damaged\u2019 claim.<\/em>\u201d<\/p><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_Happens_If_Youre_Not_Using_PayPal\"><\/span>What Happens If You\u2019re Not Using PayPal<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If PayPal was not used as the payment method, then it is up to the&nbsp;eBay representatives to adjudicate on a Buyer claim for a refund due to Item Not Received.<\/p>\n\n\n\n<p>If eBay side with the&nbsp;Buyer, then the Seller has to resort&nbsp;to getting compensation for a refund from the delivery company.<\/p>\n\n\n\n<p>If the delivery company digs in its heels, as in the example above, unfortunately, the Seller may need to resort to litigation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Be_Sure_To_Report_All_Issues_With_Signature_Confirmation\"><\/span>Be Sure To Report All Issues With Signature Confirmation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Delivery companies do not look for additional identification from the person receiving the item. I\u2019ve offered a driving license to a delivery person, only for it to be waved away.<\/p>\n\n\n\n<p>This makes it possible for unscrupulous buyers to sign a different name, and then claim Item Not Received.<\/p>\n\n\n\n<p>However, this is upping the stakes from a casual scam to a new level of fraud. It is likely in this event that the person is a serial scammer. They may already be \u201cof interest\u201d to the delivery service, or local policing authorities.<\/p>\n\n\n\n<p>That makes it all the more important for the Seller to report this kind of issue to the delivery company. With enough reports, the company should start serious investigations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Don\u2019t lose sleep over this scenario<\/h3>\n\n\n\n<p>You shouldn\u2019t worry too much about the scenario I\u2019ve described.<\/p>\n\n\n\n<p>I\u2019ve trawled through the online forums where many instances of Items Not Received issues are reported by sellers. Note that there are only a few reports of scenarios where buyers have disputed delivery signatures.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tips_For_Dealing_With_Claims\"><\/span>Tips For Dealing With Claims<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In most scenarios, when a buyer opens a case, you will simply upload the tracking details and let eBay sort it out.<\/p>\n\n\n\n<p>It\u2019s actually preferable to cut this situation off before it gets as far as a formal dispute. This is because the cases go onto your selling record. So, what can you do?<\/p>\n\n\n\n<p>When a buyer contacts you saying they didn\u2019t receive the item, send them the tracking details. That is often enough for the buyer to report that the item \u201cturned up\u201d the following day. Surprise!<\/p>\n\n\n\n<p>Casual scammers are likely to be sending the email in the hope that the busy Seller will simply click the Refund button and move on. Getting the tracking details quashes their attempt straight away.<\/p>\n\n\n\n<p>Many experienced sellers have a routine of posting the item and then emailing the tracking details on the same day to the Buyer.<\/p>\n\n\n\n<p>These experienced sellers also have a standard template with advice to check with neighbors to see if they took the parcel as a favor. The advice goes on to suggest checking to see if friends or family members took the item off the porch for safekeeping. <\/p>\n\n\n\n<p>If the buyer opens a formal case, then upload the tracking details immediately. Let eBay\u2019s process kick into place.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Related_Articles\"><\/span>Related Articles<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>What if you decide not to bother with tracking or signature? Check out our article on dealing with problems of<a href=\"https:\/\/bandittracker.com\/ebay-item-not-received-seller-protection\/\" data-type=\"post\" data-id=\"391\"> false eBay Item Not Received claims<\/a> when using standard post.<\/p>\n\n\n\n<p>When you&#8217;re selling on an online marketplace like eBay, these articles will help you from running into big problems:<\/p>\n\n\n\n<ul><li><a href=\"https:\/\/bandittracker.com\/fake-paypal-notification-emails\/\" data-type=\"post\" data-id=\"386\">How to spot fake PayPal notification emails<\/a><\/li><li><a href=\"https:\/\/bandittracker.com\/how-to-spot-email-spoofing\/\" data-type=\"post\" data-id=\"388\">How to spot email spoofing<\/a><\/li><li><a href=\"https:\/\/bandittracker.com\/block-someone-on-paypal\/\" data-type=\"post\" data-id=\"214\">How to block people on PayPal<\/a><\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article covers two methods of protection for sellers on online marketplaces such as eBay. The first method is with tracking numbers. The second method is delivery with signature confirmation. We\u2019ll cover the differences in protection and what to do when you\u2019re faced with a claim. Tracking Numbers With tracked delivery, the postal service provides &#8230; <a title=\"Seller Protection With Tracking Or Signature Confirmation\" class=\"read-more\" href=\"https:\/\/bandittracker.com\/seller-protection-with-tracking-or-signature-confirmation\/\" aria-label=\"More on Seller Protection With Tracking Or Signature Confirmation\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[14,9],"tags":[],"_links":{"self":[{"href":"https:\/\/bandittracker.com\/wp-json\/wp\/v2\/posts\/394"}],"collection":[{"href":"https:\/\/bandittracker.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bandittracker.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bandittracker.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/bandittracker.com\/wp-json\/wp\/v2\/comments?post=394"}],"version-history":[{"count":4,"href":"https:\/\/bandittracker.com\/wp-json\/wp\/v2\/posts\/394\/revisions"}],"predecessor-version":[{"id":426,"href":"https:\/\/bandittracker.com\/wp-json\/wp\/v2\/posts\/394\/revisions\/426"}],"wp:attachment":[{"href":"https:\/\/bandittracker.com\/wp-json\/wp\/v2\/media?parent=394"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bandittracker.com\/wp-json\/wp\/v2\/categories?post=394"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bandittracker.com\/wp-json\/wp\/v2\/tags?post=394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}